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Power of Your Words

The way you communicate is an important part of maintaining a positive public image.  Through your interactions, people form opinions about who you are, your intentions and whether you can be trusted.  Once someone forms an initial opinion of you, it’s difficult for them to change that impression.  That’s why it’s essential to understand the power of …

In the News: Not Sorry

A new app that was designed to improve women’s communication skills has been the topic of debate this month. The Just Not Sorry app is a Google Chrome email extension designed to help women sound more authoritative and confident by highlighting those words that sabotage their message. Created by Tami Reiss, who created the app …

Interpersonal Skills

How to Improve your Interpersonal Skills

There has been many discussions about a coming shortage of qualified who can effectively carry out the vision of the organization in the midst of crisis.  The problem is not a shortage of leaders who do not have the technical skills; but a shortage of leaders that have interpersonal skills. Research shows that developing interpersonal …

gold in feedback

Make Criticism Your Friend

It’s difficult to receive less than positive feedback when you believe you are performing at your best.  It can be a blow to your self-esteem and your first reaction may be to dismiss it as “hater-aid” and defend your position.  But before you get ready for war, let’s just consider its merits. Take a moment …

Proper Telephone Etiquette can Increase Sales

Good customer service is a necessity for business because many times it  is your first level of contact.  This contact can be through your assistant or receptionist who answers the phones, respond to emails, etc. For many customers, the decision to conduct business with your organization is largely determined by the impressions presented during this …

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